Privacy Policy

This policy explains how THE DOJO (thedojogames.com) collects and uses personal data when you browse our site, contact us, create an account, or place an order. For more information about site use and company details, please see our Terms & Conditions and Legal Notice.

For privacy questions or requests, contact info@thedojogames.com.

Who we are

THE DOJO GAMES LTD
Company Registration Number: HE487968
VAT Number: TBC
Address: Eleftheroupoleos 6, Office 15, 2001 Nicosia, Cyprus
Email: info@thedojogames.com
Telephone: (+357) 22261686

What we collect

Depending on how you use the site, we may collect:
Identity and contact details: name, email address, phone number, billing and delivery address.
Order details: items purchased, totals, delivery method, and notes you add at checkout.
Account data (if you create an account): login and profile information.
Payment status: confirmation that payment was successful or failed.
Messages: content you send us via forms or email.
Technical data: IP address, browser type, device information, and basic logs used for security and troubleshooting.

What we do not do

We do not use website analytics or profiling tools at this time.

Why we use your data

We use personal data to:
Order processing: to process and fulfil orders, including delivery and after-sales support.
Communication: to respond to enquiries and contact you about orders or account matters.
Security: to prevent fraud and protect the site (security monitoring and spam prevention).
Legal and accounting: to meet legal, tax, and record-keeping obligations.

Legal bases (EU/EEA)

Where GDPR applies, we rely on:
Contract: to process and deliver your order.
Legitimate interests: to secure the site and prevent abuse.
Legal obligation: for tax, accounting, and compliance requirements.
Consent: where required for non-essential cookies (if introduced later).

Payments

Card, Apple Pay, and Google Pay payments are processed by third-party payment providers. We do not receive or store your full card details.
Bank transfers are processed through our business bank account. Payment providers and banks handle payment information under their own privacy policies and security standards.

Who we share data with

We share only what is necessary with providers that help us operate the site and fulfil orders, such as:
Website hosting and ecommerce platform services (WordPress/WooCommerce and hosting).
Payment providers and banks, where needed to process card, Apple Pay, Google Pay, or bank transfer payments.
Delivery providers (to ship your order).
Email services (to send order and account emails, and respond to enquiries).
Security and spam prevention services (to protect the site and reduce abuse).

These providers process data on our instructions where applicable and only for the service they provide.

International transfers

Some providers may process data outside Cyprus or the EU. Where this happens, we use appropriate safeguards required by applicable law.

How long we keep data

We keep personal data only as long as needed:
Orders and invoices: retained as required by tax and accounting rules.
Customer service enquiries: retained for a reasonable period to handle follow-up.
Accounts: kept while active, or until you request deletion (subject to legal retention requirements).
Security logs: retained for short periods unless needed to investigate abuse.

Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to request data portability where relevant.

To make a request, email info@thedojogames.com. We may need to confirm your identity before actioning requests.

Cookies

We use cookies and similar technologies that are necessary for the website to function properly and securely.

These may include cookies used for:
keeping items in your basket;
enabling checkout and payment flow;
remembering account login sessions where applicable;
maintaining site security;
preventing spam or abuse;
basic technical operation of the website.

At this time, we do not use website analytics cookies, advertising cookies, tracking pixels, remarketing tools, or profiling cookies.

You can control or delete cookies through your browser settings. Please note that blocking necessary cookies may affect core ecommerce functions, including basket, checkout, account login, and payment-related features.

If we introduce non-essential cookies in the future, such as analytics, advertising, or marketing cookies, we will update this policy and apply consent controls where required.

Embedded content

Some pages may include embedded content (for example, maps or media). Embedded services may collect data as if you visited their site directly. We recommend reviewing the privacy settings of those services.

Security

We use reasonable security measures to protect personal data. No online system is completely secure, but we work to reduce risk through access controls and monitoring.

Changes to this policy

We may update this policy to reflect site or legal changes. The current version will be published on this page.