FAQ
This page covers the practical details: availability, ordering, delivery, and returns. If something is not covered, send a short note. We respond with the simplest workable option.
Collection and availability
When will products be available online?
The collection is being published in stages. Availability will be shown on each product page and at checkout. Follow us on Instagram @thedojogames for launch updates. For wholesale enquiries use the Contact page.
Which brands do you carry?
Current ranges include COPAG®, KEM®, Fournier®, BICYCLE®, Bee®, and TALLY-HO®.
Can you source a specific item?
In some cases, yes. Send the item name (or a reference link), quantity, and your timeline via the Contact page.
Will you restock items?
Some items may return. Others are limited to a single run. If you want to be notified, contact us with the product name.
Orders and payment
Which payment methods do you accept?
We accept Visa, Mastercard and other major cards, as well as PayPal. Available options are shown at checkout.
Can I change or cancel an order after placing it?
If your order has not yet been dispatched, we may be able to help. Email us with your order number as soon as possible.
Do you offer invoices/receipts?
A receipt is issued by email after purchase. If you need invoice details, contact us with your order number.
Delivery and returns
Where do you deliver?
We deliver within Cyprus and across the EU.
When do you dispatch orders?
Orders are dispatched on the next business day, unless stated otherwise on the product page or at checkout.
What are your returns terms?
Change-of-mind returns can be requested within 14 days of delivery, subject to condition requirements. For full details, see Delivery & Returns.
Corporate gifting
Do you handle corporate gifting?
Yes. We work from a short brief: quantities, timeline, and budget range.
Can you include notes or presentation?
Yes, we can arrange clean presentation and inserts. Options depend on the item and quantity.
How do I request a quote?
Use the Corporate Gifting page and include your brief in plain text. If you have a deadline, state the date first.
Care and use
How should I store playing cards?
Keep decks dry, away from heat and direct light. Store flat when possible.
How do I care for boards and sets?
Avoid moisture, heat, and prolonged sunlight. Keep surfaces clean and free of grit that causes abrasion.
Do you provide care guidance per product?
Where relevant, care notes will be included on product pages.
Still have a question?
Send us a quick note – we’ll get back to you shortly.